Information is collected from you to make it easier and more rewarding for you to use our services. By knowing customer preferences, we can tailor our services and special offerings to provide superior levels of convenience. Depending on the service you are accessing, you could be asked at various times to provide information such as your name, email address or information about what you like and do not like. On other occasions when we offer items for purchase online, we may request your credit card number to conclude the transaction or your mailing address to insure proper delivery. Consistent with the Federal Children's Online Privacy Protection Act of 1998 (COPPA), we will never knowingly request personally identifiable information from children.
*Edwardian London Management Services Limited is the administration company of The Spa & Gym. Registered Office: 140 Bath Road Hayes Middlesex UB3 5AW. Registered in England No: 
We are committed to protecting the privacy of our users and customers.
This policy includes a description of your data protection rights, including a right to object to some of the processing activities we carry out. Please note that your rights as a data subject may vary depending upon where you live.
EU Privacy Law requires us to be specific about our reasons and legal grounds for using your Personal Data. Accordingly, for the purposes of EU Privacy Law only, the information below describes the types of data we process, where we get your data from, the grounds we rely on to carry out the processing, and who we may share your data with. Except for the “Processed Data Categories” sections set out in the information below, nothing is intended to bind us in respect of our non-EU users.
When you visit our website, we recognise only the IP Internet address of your computer. This information does not identify you personally and you remain anonymous unless you choose to provide information that personally identifies you. However, in order to provide users and consumers with a range of services, we may need to collect personal information from you on our website. Depending on which service you are accessing, you could be asked to provide information such as name, telephone number, postal address, email address, information about what you like and do not like, and credit card details.
Like many other commercial websites, our website may employ a standard technology called a 'cookie' to collect information about how our website is used. A cookie is a small data file that a website can send to and leave on a visitor's PC hard drive to keep records of visits to the site. On their own, cookies do not contain or reveal any personal information. This information may be linked to the data stored in the cookies by turning them off in your web browser. However, without accepting a cookie, you cannot access the pages on this website.
The information you provide to us is used to enable you to make your reservation and for administration in relation to your booking.
If at any time you decide that you no longer wish to receive email offers or other information from us or any of our other group companies, please visit our unsubscribe page or contact us at email@example.com.
As Edwardian London Management Services Limited is part of a group of companies operating world-wide we may from time to time need to transfer your data to other offices within our group, which may be located in countries within the EU or outside (such as the United States). Such offices may be located in countries that do not afford statutory protections for personal information equivalent to those within the EU. Nevertheless, we will, at all times, endeavour to protect your personal information held within the The Spa & Gym company, regardless of whether it is held by group companies inside or outside the EU. This will be done by using commercially reasonable security measures on all disclosures and by putting in place contractual limitations on the uses, which authorised third parties, can make of the personal data disclosed to them. If you do not want to receive e-mail offers from our group companies or The Spa & Gym, you will be able to unsubscribe on the emails we send you.
We only share or disclose information as described herein, including with Third Parties.
Your Personal Data will also be shared with government authorities and/or law enforcement officials if required for the purposes above, if mandated by law or if required for the legal protection of the Controller(s) legitimate interests in compliance with applicable laws. In addition, we may share your Personal Data and other information with a successor to all or part of our business, where this is in our legitimate interests in facilitating a business sale and in this context our business interests prevail over yours. For example, if parts of our business or assets are sold, we may disclose user information as part of that transaction, subject to applicable law.
Appropriate technical and organizational measures are implemented in order to ensure an appropriate level of security of your Personal Data, including but not limited to encryption techniques, physical and IT system access controls, obligations of confidentiality, etc.
In the event Personal Data is compromised as a result of a Personal Data Breach we will make the necessary notifications, as required under applicable laws.
If you have explicitly consented to receive our newsletters or marketing communications. We may, from time to time, contact you with information about our services and latest offers and process your Personal Data for this purpose.
If you no longer want to receive our newsletters or marketing communications, please let us know by sending us an email at firstname.lastname@example.org. You can also unsubscribe from our marketing emails by clicking on the unsubscribe link in the emails sent to you.
Email address, First name, Last name
Directly from you when subscribing to our newsletter or later when visiting the subscription page
Ad hoc consent obtained during the subscription to our newsletter
In the context of our newsletters and marketing communications, we may also process and collect your Personal Data, and notably whether you have opened and interacted with one of our communications, for analytical purposes in order to measure the click-through rate and improve the content of our newsletters and marketing communications.
Email address, Email clicking behavior, Email opening behavior, First name / Last name
From our email analytics service provider
It is in Edwardian London Management Services Limited legitimate interest as a business to understand the click-through rate of its emails in order to determine whether improvements are needed. In this context, Edwardian London Management Services Limited business interests prevail over yours.
In this respect, please note that Edwardian London Management Services Limited adheres to the E.U.-U.S. and Swiss-U.S. Privacy Shield Framework. In compliance with the E.U.-U.S. and Swiss-U.S. Privacy Shield Principles, Edwardian London Management Services Limited commits to resolve complaints about your privacy and our collection or use of your Personal Data.
Edwardian London Management Services Limited has further committed to refer unresolved privacy complaints under the E.U.-U.S. and Swiss-U.S. Privacy Shields to the American Arbitration Association, http://go.adr.org/privacyshield.html. Finally, in certain limited circumstances and as a last resort, it may be possible for individuals to invoke binding arbitration before the Privacy Shield Panel to be created by the U.S. Department of Commerce and the European Commission.
Please note that if you are not a European Union or Switzerland resident, then Privacy Shield requirements regarding the handling of complaints may not apply to you and Privacy Shield enforcement mechanisms may not be available to you.
In case you wish to obtain more details about our data transfer safeguards and the mechanisms in place, you may contact us at email@example.com.
To determine the appropriate retention period for the information we collect from you, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorized use or disclosure of the data, the purposes for which we process the Personal Data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
We do not knowingly collect or solicit Personal Data from anyone under the age of 18 or knowingly allow such persons to book a room in one of our hotels.
In the event we learn that we have collected Personal Data from a child under the age of 18 without verification of parental consent, steps will be taken promptly to remove that information. If you believe that we have or may have information from or about a child under 18 years of age, please contact us at firstname.lastname@example.org.
You may contact us at any time to check the accuracy of any details that we hold relating to you, or to request that we update or correct the information, by sending your request to AllMarketingEcommerce@edwardian.com
We may process your Personal Data obtained through social media platforms (including Facebook, Instagram, LinkedIn and Twitter) or online reviews (including TripAdvisor) concerning our Edwardian Hotels London brands for the purposes of (i) addressing your questions or complaints; (ii) monitoring our online reputation; and (iii) improving our services and identifying opportunities on which we can focus.
Some of our social media pages allow users to submit their own content. Please remember that any content submitted to one of our social media pages can be viewed by the public, and you should be cautious about providing certain personal information (e.g., financial information or address details) via these platforms. We are not responsible for any actions taken by other individuals if you post personal information on one of our social media platforms (e.g., Facebook or Instagram). Please also refer to the respective privacy and cookie policies of the social media platforms you are using.
Any Personal Data you may decide to share with us or published on social media or in other online reviews about us.
It is in Edwardian London's Management Services Limited legitimate interest as a business to understand its guests’ preferences and consumption habits. In this context, Edwardian Hotels’ London business interests prevail over yours.
From time to time, we may organize a contest on one of our social media pages. If you choose to participate in such contest, we will process your Personal Data for the purpose of organizing and managing the social media contest and picking the winner(s).
This depends on the data fields in the contest concerned, but almost always includes the following categories of data:
Address, Email address, First name / Last name, Telephone number
Directly from you through our social media pages
Processing is necessary to take steps to enter into and perform a contract as you accept the terms and conditions of the contest.
Should you have a particular query or feedback, including the exercise of one of your rights under the GDPR, you may contact us through the contact forms available on our website(s). In such context, we may process your Personal Data for the purposes of handling and providing an answer to your query or request or to follow up on your feedback. We also provide other forms on our websites which may assist you in requesting a particular service from us.
The information below describes the types of data we process for these purposes, where we get your data from, the ground we rely on to carry out the processing, and who we may share your data with.
Email address, First name / Last name, Telephone number, and any other data you may decide to share with us in open comment boxes.
Directly from you through the form
Ad hoc consent obtained through the contact form
You can also write us at:
Edwardian London Management Services Limited is the administration company of Bloomsbury Street Kitchen.
Registered Office: 140 Bath Road Hayes Middlesex UB3 5AW
Registered in England No: 
The Edwardian Manchester, A Radisson Collection Hotel
Peter Street, Manchester M2 5GP